Assistant Operations Manager, Front Office - Luxury Resort (The Laurus)

Join Resorts World Sentosa as an Assistant Operations Manager for Front Office at The Laurus, a premier luxury destination in Bali. This is a unique opportunity to shape exceptional guest experiences in one of the most sought-after hospitality brands in Southeast Asia. As an Assistant Operations Manager, you will play a pivotal role in ensuring seamless operations and unparalleled service at The Laurus.

Located in the heart of Nusa Dua, The Laurus offers a blend of traditional Balinese hospitality and modern luxury. With a focus on sustainability and guest satisfaction, The Laurus is committed to providing a memorable stay for every guest. In this role, you will work closely with the Front Office team to manage daily operations, enhance guest experiences, and ensure the resort's high standards are met.

📋 Tanggung Jawab Pekerjaan

• Manage and coordinate daily front office operations, including check-in/check-out processes, guest services, and reservations.
• Ensure compliance with resort policies and procedures, and maintain high standards of cleanliness and safety.
• Oversee the efficient operation of the Front Office team, providing training and support as needed.
• Handle guest inquiries and complaints, resolving issues promptly and professionally.
• Monitor and report on key performance indicators (KPIs) related to front office operations.
• Collaborate with other departments to ensure seamless guest experiences and smooth operations.
• Participate in team meetings and contribute to the development of operational strategies.
• Stay updated with industry trends and best practices in hospitality management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in front office operations or a similar role in the hospitality industry.
• Proficient in using front office management software such as Opera, Sabre, or similar systems.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Familiarity with Balinese culture and hospitality standards is a plus.
• Certification in hospitality management or a related field is a plus.

🛠️ Keahlian

Lowongan Terkait