IT Support Specialist (Mandarin Speaker)

Join Donlim Technology Indonesia as an IT Support Specialist (Mandarin Speaker) and become part of a dynamic team driving innovation in the tech industry. This role offers a unique opportunity to leverage your bilingual skills in a fast-paced environment, providing technical support to our Mandarin-speaking clients in Demak, Jawa Tengah. You'll be the go-to person for troubleshooting IT issues, ensuring smooth operations, and maintaining high levels of customer satisfaction.

At Donlim Technology Indonesia, we are committed to delivering cutting-edge solutions to our clients. Our team is dedicated to continuous learning and development, and we offer a supportive work environment that fosters creativity and collaboration. As an IT Support Specialist (Mandarin Speaker), you'll have the chance to grow your career while making a significant impact on our clients' businesses.

In this role, you will be responsible for providing first-line IT support to our Mandarin-speaking clients. You will handle a wide range of technical issues, from hardware and software problems to network connectivity and security concerns. Your excellent communication skills in Mandarin will be crucial in ensuring that our clients receive the assistance they need in their native language.

📋 Tanggung Jawab Pekerjaan

• Provide first-line IT support to Mandarin-speaking clients in Demak, Jawa Tengah.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain IT equipment and systems.
• Monitor and maintain network security and data backup systems.
• Assist in the deployment and management of new IT systems and technologies.
• Document and maintain IT support records and knowledge base.
• Provide training and guidance to clients on IT best practices and new technologies.
• Collaborate with the IT team to ensure the smooth operation of our systems and services.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in IT support or a related role.
• Proficient in using IT support tools such as ServiceNow, Zendesk, or similar.
• Fluent in both Indonesian and Mandarin languages, both written and spoken.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certification in ITIL or CompTIA A+ is a plus.

🛠️ Keahlian

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