Field Trainer - Bali (On-Site Role)

Join BillEase as a Field Trainer in Bali and play a pivotal role in developing and empowering our on-ground teams. This is a dynamic, hands-on position designed for professionals who thrive in field-based environments and are passionate about training, coaching, and mentoring. In this role, you will travel across Bali, visiting various locations to train and support our field teams, ensuring they have the skills and knowledge needed to excel in their roles.

At BillEase, we are committed to revolutionizing the way businesses manage their billing and invoicing processes. Our mission is to provide innovative, user-friendly solutions that streamline operations and enhance efficiency. As a Field Trainer, you will be at the forefront of this mission, helping our teams to deliver exceptional service and support to our clients.

📋 Tanggung Jawab Pekerjaan

• Develop and deliver training programs for our field teams, focusing on product knowledge, customer service, and operational procedures.
• Conduct on-site training sessions to ensure our field teams are well-prepared and equipped to handle client interactions and service delivery.
• Provide coaching and mentoring to field teams, offering guidance and support to help them improve their performance and skills.
• Assist in the onboarding process for new field team members, ensuring they are integrated smoothly into the team and understand their roles and responsibilities.
• Gather feedback from field teams and use it to enhance training programs and improve overall performance.
• Collaborate with the training and development team to design and implement training materials, including manuals, guides, and e-learning modules.
• Monitor and evaluate the effectiveness of training programs, making data-driven recommendations for improvement.
• Ensure compliance with company policies, procedures, and industry standards in all training activities.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Education, or a related field.
• Minimum of 3 years of experience in training, coaching, or instructional design, preferably in a field-based or customer service environment.
• Strong knowledge of billing and invoicing processes, including software such as QuickBooks, SAP, or similar.
• Excellent communication and interpersonal skills, with the ability to train and mentor a diverse range of individuals.
• Proficiency in Indonesian and English, both written and spoken.
• Familiarity with training management systems (TMS) and learning management systems (LMS) is a plus.
• Ability to travel extensively across Bali for training purposes.
• Valid driver's license and reliable transportation for field visits.

🛠️ Keahlian

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