Assistant Concierge Manager (Bali - Multiple Locations)

Join BaliSuperHost, a premier hospitality management company dedicated to delivering exceptional guest experiences across Bali’s most sought-after destinations. We are seeking a dynamic and detail-oriented Assistant Concierge Manager to support our operations in multiple locations. As the Assistant Concierge Manager, you will be the backbone of our concierge team, ensuring that every guest receives personalized and seamless service. Your role will involve coordinating with local vendors, managing event bookings, and maintaining high standards of hospitality. This is an exciting opportunity to be part of a growing company that values innovation, teamwork, and a passion for hospitality.

In this role, you will work closely with our Concierge Manager to ensure that all guest requests are met with efficiency and excellence. You will handle a variety of tasks, from arranging transportation and dining reservations to organizing special events and activities. Your ability to think on your feet and adapt to different situations will be crucial. BaliSuperHost is committed to fostering a culture of continuous learning and development, providing you with the tools and support needed to thrive in your role.

📋 Tanggung Jawab Pekerjaan

• Assist in coordinating and managing guest requests and reservations.
• Work closely with local vendors to ensure seamless service delivery.
• Manage event bookings and arrangements, ensuring they run smoothly.
• Provide exceptional customer service to guests, addressing their needs and concerns promptly.
• Maintain accurate records of guest interactions and service requests using our in-house CRM system.
• Collaborate with the Concierge Manager to develop and implement concierge service strategies.
• Ensure compliance with company policies and procedures.
• Participate in team meetings and training sessions to stay updated on best practices and new initiatives.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Hospitality Management, Tourism, or a related field.
• Minimum of 2 years of experience in a concierge or front office role in the hospitality industry.
• Proficient in using CRM systems such as Salesforce or similar.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Fluent in English and Bahasa Indonesia.
• Knowledge of Bali’s local culture, attractions, and vendors is a plus.
• Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

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